Testimonials | Essex, East London

Craig, Chelmsford

We ‘popped’ into Imperials to look at a car we had seen on your Website. We had a look around at the cars outside and went inside the office and were greeted by Jamie who was friendly and welcoming. He explained that the car we see had been sold, apologised then he immediately pointed out that a similar car was on the forecourt that we hadn’t spotted when we first looked around outside. He moved the car out from the space it was in so we could see it better, he then after chatting about boot sizes he moved it next to my car so I could compare the boot space.. going that extra mile for us wasn't too much trouble and his suggestion. His knowledge about the car was impressive we felt reassured that it had even more than what we were first looking for in a car and all the extras were a real treat. After a test drive - offered there and then - we were convinced it was what we wanted.
We made the decision on the Saturday before NYE.. and collected it on 5th Jan!! I was very impressed with how fast everything was dealt with from start to finish and the personal service was much appreciated. The finance side of things were dealt with very fast and I was impressed with how uncomplicated it was all made, perfect!!

We have been made to feel like a valued customer and not just a number or a piece of paper to be put on a pile of others for weeks on end, has left us knowing we would definitely return in the future and also have told our friends that they should do the same!

Prior to our visit at Imperials we spent 3 HOURS in S(Dealers name removed). (3 hours of my life I won’t get back) we looked at 100’s of the same car and no one could really tell us much without reading the same thing that we could have read from their piece of paper.. we left there with a test drive booked for the next day.. (which we didn’t attend having stumbled across your show room.)

Overall, I think you can tell we are very happy with our purchase so far, it’s a real treat to drive. Thanks again to Jamie for a 5 Star service. He is an asset to your team. I must also add we were very impressed with the welcoming and friendly atmosphere of the whole team in the office.

All the best,

Kelly

Kelly, Chelmsford

Mr Watts, Chelmsford

My husband contacted Imperials on the ladline regarding this car on Saturday (30th Sept) evening and left a voicemail. Then I called on Tony's mobile number little bit late in the evening and managed to speak to him and get an appointment for Sunday, 1st Oct. Since Tony was unaware that it was my husband who left him a message earlier, he returned my husband's call. This really proves his dedication towards his job.

When we reached for our test drive on 1st Oct, Tony informed that the key case has been accidentally locked in his colleague's office and he has been proactively trying to contact his colleague to get the keys. Eventually, after getting the keys, Tony took us for a test drive. He has been very helpful throughout the buying process and made the experience a rememberable one. He has gone an extra mile by helping us buy this car even on his supposedly day off work. Thanks to Tony :-)

We hope to get the continued support in future too in case we face any issues with the car.

Regards,

Mukti Bansal

Mukti Bansal, Romford

Can I commend Tony Thompson who was most helpful and informative about our purchase.
He also ensured pre-sale service and valet clean etc was completed thoroughly
Finally, on arrival to collect the vehicle all the appropriate paperwork was available at his finger tips and no hard sell of extra insurance was attempted.
I will be passing these thoughts on to friends and colleagues with a view to sending custom in your direction
Thank you again for such a positive experience

Nigel Martin

Nigel Martin, Romford

Hello, having never bought a car from anywhere other than a main dealer I can say that the service provided prior and on the day by Tony was of a high standard, we felt welcome and were treated well. The car was presented to a high standard and the test drive was sufficient to cement our decision. Only downside was the time taken to appraise our trade-in - which wasn't really in Tony's control but kept us on site a bit longer than we would have hoped.

We would recommend you to family and friends and will consider you for our next purchase.

Kind regards

Matthew Jacques

Matthew Jacques, Romford

I hope your well.

My experience with Imperials ( Mr Jim Wannacott ) was an absolute pleasure, everything explained and everything was exactly as described, the Range Rover Sport was even better than i had hopped for and at a very, very good price, I would highly recommend your company and Mr Jim Wannacott to everyone, inc Family - Friends and my customers, Exceptional Service and i will be back in contact with Jim for my wife’s next car an Evoque, Thank you.

Hope to see you again soon at Imperials, Take care.

KR…. Mickey.

Mickey, Chelmsford

I would like to give my feedback on my experience in dealing with yourselves. I am pleased to say the whole experience was really second to none. All members of your team that I dealt with really went above and beyond the call of duty, Jim was very pleasant and professional to deal with, honestly the best sales experience I've had to date! I would also like to give praise to Mehmet in being swift and professional with getting everything in order. I look forward to dealing with Imperial in the future.

Mr Auerbach, Swansea

Dear Zac,

I would like to thank you for providing great and honest service over the last few weeks, helping me to purchase my beautiful car. I have been extremely happy with the way you communicated, gave me advice, and negotiated the right price. Alongside this, I look forward seeing you over the coming week to finalise the small details remaining, and shall spread the name for Imperials and especially your name as a sales consultant.

Much appreciated, and many thanks again.

Vijay Lodhia

Vijay Lodhia, Ilford

Craig Mcgookin, Northern Ireland

Client Testimonials